Privacy Policy

Information we collect

• Account details such as name, email, password authentication data, plan, and billing status.
• Content you choose to upload, including photos, videos, audio, captions, comments, groups, family spaces, and metadata such as dates or locations when available.
• Device, log, and usage data needed to keep the service secure, reliable, and understandable.
• Payment records handled through our payment provider; MemoArc does not store full card details.

How we use information

• To store, organize, display, and share memories according to your privacy choices.
• To process subscriptions, storage limits, referrals, support requests, and account notices.
• To improve reliability, prevent fraud and abuse, fix bugs, and understand product usage through optional analytics.
• To power optional archive features such as search, transcription, location grouping, and AI assistance when enabled.

Privacy controls and visitor moments

• Private memories stay out of public maps, search, official pages, and visitor proof unless you explicitly change their visibility.
• Family and group memories follow the membership and sharing rules of that trusted space.
• Public, place-linked memories may appear in discovery or be reviewed as public visitor moments, with moderation and attribution rules applied.
• Profile discovery settings affect your public profile signals; they do not make private memories public.

What we do not do

• We do not sell private archive data.
• We do not place targeted ads inside private archive surfaces.
• We do not use private memories to train AI models without explicit consent.
• We do not share private memories with sponsors, ad networks, or data brokers.

Sharing and subprocessors

We use trusted infrastructure providers for hosting, database, storage, payments, analytics, error monitoring, email, and security. They process data only so MemoArc can operate the service.

Public content you choose to publish can be visible outside your private archive and may be indexed, shared, or moderated according to public/community rules.

Your rights

Depending on your location, you may request access, correction, deletion, export, restriction, objection, or withdrawal of consent. European users have GDPR rights, and other local rights may apply.